Why Is Responsible Gaming a Core Part of Our Platform?
91100 was built to be more than just an entertainment platform — we also serve as a partner who genuinely cares about our users' well-being. Our commitment to responsible gaming isn't simply a written policy; it's a core value that shapes every decision we make in building this platform.
We understand that gambling carries potential risks when not properly managed. That is why 91100 provides a range of self-control tools, practical guides, and support channels to ensure every user can enjoy a fun gaming experience without compromising their financial health, personal relationships, or mental wellbeing.
Important reminder: Online gambling is only suitable for adults who are capable of making sound decisions. It should never be seen as a way to solve financial problems or generate a steady income.
How to Identify Signs of Risky Behaviour?
Recognising early warning signs is the first step to staying in control. Please take note if you or someone you care about is showing any of the following signs:
Emotional & Behavioural Signs
- Feeling restless or irritable when not playing
- Trying to hide gambling activity from family or friends
- Playing to escape stress or personal problems
- Feeling guilty after playing but continuing anyway
Financial & Time Warning Signs
- Borrowing money or selling assets to keep playing
- Spending more time playing than originally planned
- Neglecting family or work responsibilities due to gambling
- Frequently trying to "chase" lost money
How to Set Smart Time Limits and Gaming Budgets
One of the most effective responsible gaming strategies is to plan ahead before you start playing. Here are some practical tips that 91100 recommends to all users:
- Set a fixed budget — Decide the amount in MYR (RM) you are comfortable losing before starting a session. Treat this amount as the cost of entertainment, not an investment.
- Do not exceed your set budget — Once your budget runs out, end the session. Never top up your deposit just to try to recover losses.
- Limit session time — Set a timer or reminder on your phone. Overly long sessions can affect your focus and judgement.
- Take regular breaks — Take a break of at least 15 minutes for every hour of play. Use this time to drink some water, move around, and reassess how you are feeling.
- Do not play when you are emotionally unstable — Avoid playing when you're feeling stressed, down, or angry, as decisions made in those states are often ones you'll regret.
Self-Control Tools Available to 91100 Users
The 91100 platform offers several self-control tools that you can activate or request through your account settings or by contacting our support team:
You can set daily, weekly, or monthly deposit limits in MYR to control how much money enters your account. Limits can be lowered at any time, but a waiting period applies before they can be raised again.
If you feel you need a break from the platform for a while, you can request a cooling-off period of a few days or weeks. During this time, you will not be able to log in or make any transactions.
Users who need a longer break can apply for self-exclusion for an extended period. This is a more serious measure — your account will be suspended for the set duration with no exceptions.
To activate any of these self-control features, please contact the 91100 support team at [email protected] or access the account settings section after log in.
Minor Protection — Our Shared Responsibility
91100 strictly prohibits access to the platform by anyone under the age of 18. This is not merely a legal requirement — it is our moral commitment to protecting the younger generation in Malaysia.
If you are a parent or guardian, we encourage you to take the following steps to prevent children from accessing online gambling platforms:
- Make sure the device you use to access 91100 is protected with a password that your children do not know.
- Use parental control software on shared devices in the home.
- Do not save your login credentials anywhere that others can easily access.
- Educate children about the risks of gambling and the importance of healthy limits in entertainment.
Life Balance & Professional Help Resources
Healthy entertainment needs to be balanced with other areas of life. 91100 reminds all users that relationships with family, physical and mental health, work, and daily responsibilities are far more important than any gambling activity.
If you or someone you know is showing signs of problem gambling, don't hesitate to reach out for help. There are several professional support resources available in Malaysia, including qualified counsellors and mental health helplines. Seeking help is a sign of strength, not weakness.
The 91100 support team is also on hand to help you activate any self-control tools, offer guidance, or simply listen to your concerns. Do not wait until things get worse — early action is always the most effective.
Need Help or More Information?
Contact the 91100 support team at [email protected], or check FAQ us for general guidance, or log in to your account to manage your gaming limit settings.